(Policy)
Refund Policy
Effective Date: January 28, 2021
Overview
At Wingspire Equipment Finance LLC, we are committed to providing transparent and fair refund policies for our financing services. This policy outlines the terms and conditions under which refunds may be issued for equipment financing agreements and related services.
Equipment Return Terms
Return Window: Equipment must be returned within 30 days of delivery for consideration of refund or credit adjustment.
Condition Requirements: Equipment must be returned in original condition with all accessories, manuals, and packaging materials included.
Documentation Needed: Original purchase documentation, financing agreement, and proof of payment must be provided with return request.
Return Process
- 1
Contact Our Team: Reach out to our customer service team via phone at +1 (714) 225-8356 or email at ericfreeman@wingspireequipmentfin.com
- 2
Receive Return Authorization: Our team will review your request and provide a return authorization number if eligible.
- 3
Package Equipment Properly: Ensure equipment is securely packaged with all original materials to prevent damage during transit.
- 4
Ship to Designated Facility: Send equipment to the address provided by our team using a trackable shipping method.
Refund Policy
Refunds will be processed within 10-15 business days after equipment is received and inspected by our team. The refund amount will be calculated based on the financing agreement terms and any applicable fees.
Important Note:
Refunds are subject to inspection and approval. Equipment showing signs of use, damage, or missing components may result in partial refund or denial of return request.
Questions About Returns?
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM PST